FAQ

Why BUY from TECHNOCHEF?

For the Seriousness and Competence that distinguishes us in over 42 years of activity that: on the basis of the Great Experience acquired, allowed us about 14 years ago, among the first in Italy and Europe, to create the E-COMMERCE: TECHNOCHEF Site with a complete range of products for professional catering.

- For the COMPETITIVENESS of our Offer characterized by Branded Products of the major BRANDS of the ITALIAN and EUROPEAN market.

- For the EASE of Product Search with simple Click, thanks to the Distribution of Goods and a unique ALPHABETICAL PRODUCT INDEX.

- For CONSULTING and PREVENTIVE services in the choice of products and their size, our staff is able to suggest with great competence.

- For TRANSPARENCY, CLARITY and COMPLETENESS of Information on Delivery Times, Shipping Costs, Payment Methods.

- For the Function, of sure interest CREATE YOUR ESTIMATE that you can also store on Your Account and on request, also customize with Your Company Logo.

I AM A PRIVATE CUSTOMER, CAN I BUY FROM YOU?

Yes, you can buy by filling out the form, entering your personal data, in particular your Tax Code.

CAN I order PRODUCTS WITH SPECIAL MEASURES or SPECIAL CONFIGURATIONS?

It's possible to order PRODUCTS TO MEASURE or SPECIAL CONFIGURATIONS on TECHNOCHEF, but it is ALWAYS NECESSARY to request the first FEASIBILITY and COSTS from our Operators.

What are the payment methods?

TECHNOCHEF proposes the following payment methods:

1) Payment by BANK TRANSFER,

2) Payment via PAYPAL,

3) Payment by CREDIT CARD

ARE RATE PAYMENT POSSIBLE with FINANCING Type: LEASING, OPERATIONAL RENTAL or OTHER?

TECHNOCHEF, at the request of the Customer, is able to offer installment payments by: OPERATIONAL RENTAL, LEASING or other forms ..... subject to Contact with Our Offices at: +39 0721 813658 and Evaluation of Our Financial Partner.

MY DETAILS and MY PAYMENTS ARE SAFE?

Payments, as required by Italian law, are protected by the best technology and in the event of fraud against you, you are protected by a specific law (processing of personal data updated pursuant to Article 13 of the GDPR 2016/679).

Your data will not be disclosed or communicated to third parties except to the necessary or functional subjects for the performance of Technochef contractual activity such as:

- Banking institutions for the management of payments,

- Freight forwarders for transport to the place indicated by you of the products purchased,

- Third parties that provide activities and services necessary for the execution of the services that you have decided to ask or authorize Technochef.

IS IT POSSIBLE TO SEE THE GOODS BEFORE BUYING IT?

TECHNOCHEF It has a Show-Room and a Goods Warehouse at our headquarters in Via Carlo Pisacane, 134 - 61032 FANO (PU) - ITALY open from Monday to Friday with hours 8.30-12.30 and 15.00-19 , 00, Saturday 8.30-12.30.

CAN I SHIP THE GOODS TO AN ADDRESS OTHER THAN MY?

It is possible to ship the ordered products to an address other than the billing address, with a simple indication when completing the order in the Shopping Cart.

WILL I BE INFORMED BEFORE SHIPPING AND DELIVERY OF THE ORDERED GOODS?

Once the Order has been received, TECHNOCHEF will send the ORDER CONFIRMATION with a presumed delivery date. Subsequently we will take care to promptly inform you of the shipping and delivery date. On request it is possible to agree with the courier the telephone notice to define the delivery methods (preferable times and days).

WHEN WILL I RECEIVE THE GOODS WHAT SHOULD I DO?

First of all check, upon receipt of the goods:

The number of packages, the integrity of the packaging and the correspondence of what is indicated in the delivery document with what was ordered.

In the event that the goods at the time of the check in front of the courier RESULTS with DAMAGED or NOT INTEGRATED PACKAGE, it is recommended to REFUSE the RECEIPT of the product.

If you decide to accept the goods anyway, it is the CUSTOMER'S OBLIGATION to indicate in the appropriate section of the courier's form, the "WITHDRAW WITH RESERVE in HOW MUCH ...." describing the damage and ALWAYS BE RELEASED Copy of what you sign communicant

We recommend in any case, even when the packaging is intact and not damaged, if the courier allows it, to affix the specification "RETREAT WITH RESERVATION OF CONTROL" on all shipping documents, in order to avoid problems in case of damage

IMPORTANT: Failure to comply with the above will compute, DISCLAIMER of disputes concerning the non-integrity of the delivered products.

HOW DOES INSTALLATION AND ASSEMBLY ASSISTANCE WORK?

The Customer is fully assisted by Technochef Consultants for all the predispositions of Plant Engineering: Electrical, Hydraulic, Gas and Suction, ... providing the Client's Plant Engineers with the Technical Data Sheets of all the Products to be Installed / Assembled, also by Sending Drawings Executives and all regulatory references.

WHAT KIND OF WARRANTY DO YOU OFFER AND FOR HOW LONG?

Products sold by Technochef are covered by a guarantee pursuant to Legislative Decree 206/05.

In the event of a purchase by a subject with a VAT number "Non-Consumer Customer" (ie for purchases destined for his own Business or Professional activity), the Guarantee will have a duration of 12 Months.

While for the "Consumer Customer" (ie for purchases not intended for business or professional activity), the guarantee will have a duration of 24 months.

During the period of validity of the Guarantee, Technochef will provide at your own expense to send the spare parts necessary to restore the conformity of the product, (with the obligation of the customer to return the defective part at his expense), or to provide the repair under warranty at his own Operational assistance center or at the manufacturer, after shipping the product purchased at the customer's expense. The warranty does not cover damage caused by incorrect use of the product, nor components subject to wear, such as: gaskets, lamps, glass, knobs, etc ..., In all cases Technochef provides the customer with a technician for telephone and online advice and diagnosis,

WHAT HAPPENS WHEN THE WARRANTY EXPIRES?

Once the warranty has expired, you can continue to use the free services made available by Technochef such as:

Sending Technical documentation, Service Manuals and exploded drawings for Parts Identification, -Technical Consultation with our technicians on Line,

Indicate the nearest technical assistance center available to intervene,

Sending of original spare parts upon quotation.

I am an ECONOMIC OPERATOR residing in a COUNTRY OF THE EUROPEAN COMMUNITY, can I buy WITHOUT PAYING ITALIAN VAT?

Of course, it will be sufficient to provide full company name, the invoice will be issued WITHOUT VAT. The operator will pay the TAXES IN HIS COUNTRY

I am a CONSUMER - PRIVATE USER residing in a COUNTRY OF THE EUROPEAN COMMUNITY, can I buy from Technochef?

Of course, it will be necessary to provide: Name, surname and full shipping address, the user will pay ITALIAN VAT and the INVOICE WILL BE ISSUED WITH VAT.

I am an ECONOMIC OPERATOR residing in NON-EEC COUNTRY, can I buy WITHOUT PAYING ITALIAN VAT?

Of course, it will be necessary to make customs and prove that the product has left the Italian territory.

I am a CONSUMER - PRIVATE USER residing in an EXTRA EEC COUNTRY, can I buy from Technochef?

Of course, it will be necessary to provide: Name, surname and full shipping address, the user will pay ITALIAN VAT and the INVOICE WILL BE ISSUED WITH VAT.